Privacy Policy | Musiatry

Last Updated: March 8, 2025
Thank you for visiting our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

What Information Do We Collect?

We receive, collect and store any information you enter on our website or provide us in any other way. This includes:

Personally identifiable information (including name, email address, phone number, shipping/billing address)
Payment details (including credit card information)
Order history and purchase information
Comments, feedback, product reviews, and recommendations
Internet protocol (IP) address used to connect your computer to the Internet
Login information and passwords
Computer and connection information
Browsing history on our website
Session information, including page response times and length of visits

How Do We Collect Information?

We collect personal information when you:

Create an account on our website
Make a purchase in our online store
Subscribe to our newsletter
Fill out a contact form
Leave comments or reviews
Participate in surveys or promotions
Browse our website (through cookies and tracking technologies)

Why Do We Collect Personal Information?

We collect your personal information for the following purposes:

To provide and operate our services
To process and fulfill your orders
To provide customer support and respond to inquiries
To send transactional emails (order confirmations, shipping updates)
To send marketing and promotional communications (if you've opted in)
To improve our website and customer experience
To personalize content and product recommendations
To analyze usage patterns and conduct research
To prevent fraudulent transactions and monitor against theft
To comply with applicable laws and regulations

How Do We Store, Use, Share and Disclose Information?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com's data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may share your information with the following third parties:

Payment processors to complete transactions
Shipping and fulfillment services to deliver your orders
Marketing services (for email newsletters, if you've subscribed)
Analytics providers to help us understand website usage
Legal authorities when required by law or to protect our rights

How Do We Communicate With You?

We may contact you via email, telephone, text messages, or postal mail for the following purposes:

To send order information and updates
To process returns or refunds
To respond to customer service inquiries
To send marketing communications (if you've opted in)
To collect feedback through surveys
To send company updates and announcements
To resolve disputes or collect payments
To comply with legal obligations

You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in our emails
Contacting our customer service team
Updating your preferences in your account settings

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to collect and track information and to improve and analyze our website. Cookies are small pieces of data stored on your device that help us provide a better user experience.

Types of cookies we use:

Essential cookies: Necessary for the website to function properly
Functional cookies: Enable specific features and remember your preferences
Analytics cookies: Help us understand how visitors interact with our website
Marketing cookies: Allow us to deliver personalized advertisements

You can control cookies through your browser settings. However, if you disable certain cookies, some parts of our website may not function properly.

How Can You Withdraw Consent?

If you don't want us to process your data anymore, or if you would like to access, correct, amend, or delete any personal information we have about you, please contact us at sales@musiatry.com or send mail to: 3922 Orchard Rd, Macungie PA 18062 USA.

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Restrict the processing of your data
Request transfer of your information
Object to certain types of processing

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this website.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Musiatry

Email: sales@musiatry.com

Address: 3922 Orchard Rd, Macungie, PA 18062 USA

Phone: (610) 966-5677